Accessibility Statement
Accessibility Statement for
Museum of the Holy Father John Paul II Family Home in Wadowice is committed to making its website accessible, in accordance with the Act of April 4, 2019 on digital accessibility of websites and mobile applications of public bodies.
The Accessibility Statement applies to the website Museum of the Holy Father John Paul II Family Home in Wadowice.
- Date of website publication:
- Date of last major update:
The state of digital accessibility
This website is partially compliant with the Annex to the Act of 4 April 2019 on the digital accessibility of websites and mobile applications of public sector bodies due to the non-compliances listed below.Non-accessible content
Non-compliance with the Annex:
- The purpose of some links and buttons cannot be determined from the link text alone.
- User scaling (zoom) is restricted on the website.
- Some tables are not implemented using proper semantic markup.
- In some cases, the focus order is not logical when navigating via keyboard.
- Some user interface components, including buttons and icons, do not meet minimum contrast requirements.
- Some images that are purely decorative are not properly marked as such.
- Video content does not provide accessible alternatives such as captions, transcripts, or audio description.
- Some form input fields lack labels, or visible labels are not programmatically associated with them.
- Not all web pages have a defined default language.
- Some text and background color combinations do not meet minimum contrast ratios.
- Some page titles do not include the name of the website.
- Some error messages are not sufficiently descriptive.
- Some content is not fully responsive and may be truncated on devices with a screen width of 320px.
- The “Virtual Tour” functionality is not accessible.
Preparation of Accessibility Statement
Preparation and updating of the Accessibility Statement
- Date of preparing the Accessibility Statement: 8
- Date of the last review of the Accessibility Statement:
This accessibility statement was prepared on the basis of an audit carried out by Accens Sp. z o.o.
Feedback and contact information
You can report all digital accessibility issues with this website to Anna Czajkowska-Sałapat — via email dostepnosc@domjp2.pl or by phone 693592805.
Everyone has the right to request the digital accessibility of this website or its elements.
When making such a request, please provide:
- your name,
- your contact information (e.g., phone number, email),
- the exact address of the website where the digital accessibility issue is located,
- a description of the problem and how you would like it to be resolved.
We will respond to your request as quickly as possible, no later than within 7 days of receiving it.
If this timeframe is too short for us, we will inform you. In this information, we will provide a new date by which we will correct the reported errors or provide the information in an alternative way. This new date will not be longer than 2 months.
If we are unable to ensure the digital accessibility of the website or content indicated in your request, we will propose an alternative way to access it.
Handling requests and complaints related to accessibility
If we refuse to ensure the digital accessibility you requested in response to your request, and you do not agree with this refusal, you have the right to file a complaint.
You also have the right to file a complaint if you disagree with the alternative access method we proposed in response to your request for digital accessibility.
You can file a complaint by post or email:
ks. dr Łukasz Piórkowski - Dyrektor,Address: ul. Spadzista 8, 34-100 Wadowice,
email: muzeum@domjp2.pl.
Helpful information can be found on the government portal gov.pl.
You can also inform the Ombudsman and request intervention in your case.
Other information
Mobile applications
Architectural accessibility
Museum of the Family Home of the Holy Father John Paul II in Wadowice is located in the very center of the town, right next to the Wadowice market square (John Paul II Square), whose slab has a smooth surface free of architectural obstacles.
The ticket office is also located at the Wadowice market square, about 20 meters to the right of the Museum entrance.
The address of the Museum of the Family Home of the Holy Father John Paul II in Wadowice is Kościelna 7, 34-100 Wadowice.
Parking for people with disabilities
The Museum does not have its own parking lot. The parking stall designated for a person with disabilities is located about 50 m from the entrance to the Museum, and about 80 m from the Ticket Office, next to the City Hall building.
Museum building
The entrance to the building is from the side of the Wadowice market square. At the entrance, you must present a previously purchased ticket in the form of a traditional ticket received at the ticket offices, a printout from an e-mail confirming the purchase, or in the form of an e-ticket that can be read from a touchscreen device (smartphone, tablet).
After scanning your ticket, a Museum employee will show you the way through the Museum, issue an audio guide if you have chosen an audio-guided tour, or direct you to a guide if you have chosen such a form of tour.
Also located on the first floor of the museum are a staffed checkroom, a restroom fully adapted to the needs of a person with a disability, a soundproofing room and a museum store.
Accessibility
All architectural solutions used in the Museum are adapted to the needs of people with mobility disabilities: elevators have been installed, as well as ramp strings instead of stairs, making it possible to move between floors.
The surface of the Museum's first zone is paved, which can make it difficult to move a wheelchair independently. Between floors there is a ramp with an 8% run, with rests.
It is possible to rent a wheelchair for people with limited mobility.
There are places where display cases with exhibits are under glass in the floor - you can stand on them, it's safe.
The most valuable memorabilia is presented in glass cases connected to an alarm, so do not touch or lean on them.
Seats have been prepared in some of the halls to rest if needed.
The museum's exhibit supervisors and custodians are available to help.
Communication and information accessibility
Appropriate architectural solutions have been implemented for visitors with reduced mobility.
Induction loop systems are available to improve the visiting experience for Deaf and hard-of-hearing persons using hearing aids. Visitors can use 14 personal induction loops, 2 fixed loops (at the ticket desk and museum shop), and 1 mobile loop.
A sensory path is available, offering over 60 exhibits designed for touch, smell, and sound. While accessible to all visitors, it has been created primarily for blind and visually impaired persons, individuals on the autism spectrum, and persons with intellectual disabilities.
Wheelchairs, noise-cancelling headphones, and magnifying sheets are available for loan. A quiet room is also provided.
On the last Sunday of each month, during the final two hours of opening, we offer “quiet visiting hours”.
The museum can be visited with an assistance dog.
