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Accessibility Statement for

Museum of the Holy Father John Paul II Family Home in Wadowice is committed to making its website accessible, in accordance with the Act of April 4, 2019 on digital accessibility of websites and mobile applications of public bodies.

The Accessibility Statement applies to the website Museum of the Holy Father John Paul II Family Home in Wadowice.

  • Date of website publication:
  • Date of last major update:

The state of digital accessibility

This website fully complies with the annex to the Act of 4 April 2019 on digital accessibility of websites and mobile applications of public bodies.

Preparation of Accessibility Statement

Preparation and updating of the Accessibility Statement

  • Date of preparing the Accessibility Statement:
  • Date of the last review of the Accessibility Statement:

We prepared the statement based on a self-assessment according to Checklist for assessing the digital accessibility of a website v. 2.2 (docx, 0,12MB).

Accessibility Self-Assessment Report

Feedback and contact information

You can report all digital accessibility issues with this website to Anna Czajkowska-Sałapat — via email dostepnosc@domjp2.pl or by phone 693592805.

Everyone has the right to request the digital accessibility of this website or its elements.

When making such a request, please provide:

  • your name,
  • your contact information (e.g., phone number, email),
  • the exact address of the website where the digital accessibility issue is located,
  • a description of the problem and how you would like it to be resolved.

We will respond to your request as quickly as possible, no later than within 7 days of receiving it.

If this timeframe is too short for us, we will inform you. In this information, we will provide a new date by which we will correct the reported errors or provide the information in an alternative way. This new date will not be longer than 2 months.

If we are unable to ensure the digital accessibility of the website or content indicated in your request, we will propose an alternative way to access it.

Handling requests and complaints related to accessibility

If we refuse to ensure the digital accessibility you requested in response to your request, and you do not agree with this refusal, you have the right to file a complaint.

You also have the right to file a complaint if you disagree with the alternative access method we proposed in response to your request for digital accessibility.

You can file a complaint by post or email:

ks. dr łukasz Piórkowski - p.o. dyrektora,
Address: ul. Spadzista 8, 34-100 Wadowice,
email: muzeum@domjp2.pl.

Helpful information can be found on the government portal gov.pl.

You can also inform the Ombudsman and request intervention in your case.

Other information

Mobile applications

Architectural accessibility

All architectural solutions used in the Museum are adapted to the needs of people with mobility disabilities: elevators have been installed, as well as ramp strings instead of stairs, making it possible to move between floors. The surface of the Museum's first zone is paved, which can make it difficult to move a wheelchair independently. There is a ramp with an 8% run between floors. During events organized by the Museum, such as concerts and performances, we make sure that seats are always made available for people with mobility disabilities. The Museum is located in the very center of the town, right next to the Wadowice market square (John Paul II Square), whose slab has a smooth surface free of architectural obstacles. The ticket office is also located at the Wadowice market square, about 20 meters to the right of the Museum entrance. In the immediate vicinity of the Museum (to the left) is the Basilica of the Presentation of the Blessed Virgin Mary - Karol Wojtyla's parish church. Wadowice is a town in Lesser Poland Voivodeship located on the Skawa River. There are transportation routes through the town: by car (buses) and by rail. The museum does not have its own parking lot. A parking stand designated for a person with a disability is located about 50 m from the entrance to the Museum, and about 80 m from the Ticket Office, next to the City Hall building. You can also park your car in the parking lot on Kosciuszko Square in the immediate vicinity of the market. If necessary, an assistant for a person with disabilities is available on the way to the Museum in Wadowice, upon prior notification. Visit The museum is located in the building where Karol Wojtyla was born in 1920 and where he lived for the first eighteen years of his life. Tours are conducted individually. Each turn begins at the appointed time (printed on the entrance ticket). On the first floor there are: a checkroom with staff, toilet fully adapted to the needs of a person with disabilities, museum store. All architectural solutions used in the museum are adapted to the needs of people with mobility disabilities: elevators have been installed, as well as ramp strings instead of stairs, making it possible to move between floors. It is possible to rent a wheelchair for people with limited mobility. Front-line employees have been trained in how to professionally serve people with disabilities. Evacuation In the event of the need to evacuate, all visitors to the Museum are required to follow the guidelines provided by designated employees and move in accordance with the direction of evacuation of the building (clear signs are posted in the building). Employees will provide assistance. Warning light and sound signals have been installed.

Communication and information accessibility

The museum is a friendly place for people with disabilities and individual needs. With the Deaf in mind, a tour path in Polish Sign Language has been prepared and is available for download on the museum's free app (JPII Family House Museum). Induction loops are available to enhance the tour experience for Deaf and hard-of-hearing people who use hearing aids. You can use 14 personal loops, 2 station loops and 1 mobile loop. A sensory path is available, with more than 60 objects available for touching, smelling and listening. It can be used by all visitors, but was created mainly for the blind, people on the autism spectrum and those with reduced intellectual abilities. A wheelchair, mute headphones and magnifying films can be rented for the duration of the tour. A mute room is made available. A pre-guide for people on the autism spectrum and people with intellectual disabilities is available. We have quiet visiting hours every last Sunday of the month for the last two hours of the exhibition.